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Collections Supervisor (JHB)

Finance/Admin ~ Legal
Johannesburg – Gauteng

ENVIRONMENT:
BUILD and lead a team and assist with collections and processes of the Sales Force of a dynamic Brand Specialist in Joburg seeking its next Collections Supervisor. The ideal candidate must preferably have a tertiary commercial qualification (B Com or similar), proven management experience and passionate about empowering others as well as department productivity, have a good understanding of law and legal process relevant to collections and credit granting, strong Project Management & excellent Microsoft Excel and Word. Any ability to communicate in several SA languages will prove hugely beneficial.
 
DUTIES:
Build and manage an Internal Sales Force Collections Team to assist our Sales Force –
  • Collect any outstanding and overdue amounts owing for product sold.
  • Resolve payment related disputes between Sales Force members.
  • Enhance Sales Force credit granting policies and processes.
  • Better understand credit granting and collection policies and process.
 
Assist to build the Sales Force Collections team-
  • Design ideal department structure.
  • Assist to build relevant job specifications for members of the team.
  • Interview and hire appropriate team members.
 
Develop and implement Sales Force credit granting and collection policies and processes –
  • Develop Sales Force credit granting rules and guidelines (for example Consultant credit limits).
  • Define and develop the supporting documents required to assist with credit collection matters for example Letters of demand, payment arrangements etc.
  • Design and document appropriate internal credit collection processes.
 
Manage the relationship between the Company and external Collection Consultants –
  • Monitor the proper functioning of the online collection platform.
  • Ensure unresolved outstanding balances are promptly handed over to Collection Consultants for collection at the appropriate time.
  • Monitor progress made with collection matters handed over.
  • Assess the merits of proceeding legally on collection matters.
  • Measure and manage collection performance.
 
Manage the Collection team’s performance –
  • Design a system of KPI’s to measure the performance of the Collection team.
  • Monitor and measure the quality and quantity of collection interactions between the Collections team and collection debtors.
  • Motivate the Collections team.
  • Oversee the daily activities of the Collections team.
  • Provide ongoing training and support to the Collections team.
 
Engage with the Sales Force on collection matters and managing the collections team’s interactions with the Sales Force –
  • Collect relevant background information for each collection matter.
  • Assess the merits and facts of each collection matter.
  • Assist to resolve disputes and entering payment arrangements where required.
  • Provide training to Sales Force members on credit granting policies and processes.
  • Provide feedback with progress on collection matters to relevant Sales Force members.
 
Ensure weekly collections reports are developed and distributed to the business timeously.
 
REQUIREMENTS:
  • Relevant tertiary commercial qualification (B Com or similar) would be favourable.
  • A good understanding of law and legal process relevant to collections and credit granting.
  • Excellent Microsoft Excel and Word skills.
  • Strong Project Management skills.
  • Proven management experience and are passionate about empowering others as well as department productivity.
  • Ability to communicate in multiple South African languages will be an advantage.
 
ATTRIBUTES:
  • Strategic thinker.
  • Superb interpersonal and communication skills (both verbally and written).
  • Deadline driven.
  • Customer focused relationship builder, naturally grounded, calm, resilient and thrive under pressure.
  • Your superpower is your ability to handle difficult and emotionally charged client interactions and help find solutions where there is disagreement.
  • Able to influence and manage a dynamic team whilst maximising the talents of the team and leading from the front.
  • Hold yourself and others accountable.
  • Excellent attention to detail, and the ability to switch between the big picture and day to day operations.
  • Highly organized and methodical way of working.
  • Think outside the box, a problem solver and solution finder, proactive, use initiative to develop and improve existing processes.
  • You are resilient, gets things done in a fast-paced environment, adaptable to change.