Datafin

+ 27 (0) 21 741 0400 + 27 (0) 21 741 0400   CAREERS@DATAFIN.COM

Business Unit (BU) Manager: Client Services (JHB)

Finance/Admin ~ Media/Marketing/Sales
Johannesburg – Gauteng

ENVIRONMENT:
LEAD, manage and grow the Client Services Business Unit as the next Business Unit Manager sought by a dynamic ICT Specialist in Joburg. You will be accountable for all aspects of client service contracts, including end-user devices, IT support, Sales, Account Management and related services. The BU Manager will drive revenue, sales, solutions, presales, technical support, project management and apply for tenders. You will require a Bachelor’s Degree in Business Administration/IT or related field with 10+ years proven work experience in a managerial role within the ICT sector & a strong understanding of Dell, HP, Huawei and Lenovo business operations. You will also need excellent pricing and negotiations skills and experience building sustainable departments.
 
DUTIES:
This role requires a dynamic and experienced leader who can drive growth, manage contracts, build strong relationships, and effectively lead sales and technical teams within the client services domain. The successful candidate will possess a blend of technical expertise, strategic vision, business acumen, and strong leadership skills to contribute to the overall success of the organization.
  • Lead and manage the Client Services Business Unit, including Specialists, Engineers, Account Managers, Pricing Specialists, Technical Specialists, and administrative staff.
  • Oversee all client service contracts, including end-user devices (laptops, desktops, etc.) and resource contracts (IT support and related services).
  • Drive revenue and sales growth within the Business Unit through effective strategies and initiatives.
  • Develop and maintain strong relationships with clients, vendors, and partners to ensure successful contract management and service delivery.
  • Apply for tenders related to client services and manage the tender process from start to finish.
  • Utilize expertise in the ICT sector, particularly in understanding amongst others, Dell, HP, Huawei and Lenovo business operations, to inform business strategies and decisions.
  • Implement pricing strategies to maximize profitability while remaining competitive in the market.
  • Provide leadership and guidance to the team, fostering a culture of excellence, collaboration, and innovation.
  • Develop and execute business plans to achieve business unit goals and objectives.
  • Monitor and analyse market trends, competitor activities, and industry developments to identify opportunities for growth and improvement.
  • Ensure compliance with relevant regulations, policies, vendor policies and standards in all business activities.
  • Collaborate with other departments, such as Sales, Marketing, and Operations, to optimize business processes and achieve overall company objectives.
  • Manage Sales Account Managers, including setting targets, monitoring targets, creating account plans, and forecasting.
  • Manage Technical Specialists, overseeing solution building (BOM) and identifying solutions for clients.
 
REQUIREMENTS:
Qualifications –
  • Bachelor’s Degree in Business Administration, Information Technology, or a related field (Master’s degree preferred).
 
Experience/Skills –
  • Proven 10+ years’ experience in a managerial role within the ICT sector.
  • Strong understanding of Dell, HP, Huawei and Lenovo business operations.
  • Excellent pricing and negotiations skills and experience in building sustainable departments.
  • Demonstrated ability to drive revenue and manage client service contracts.
  • Extensive knowledge of client service operations, including end-user devices (printing, laptops, desktops, managed service desk, boardroom equipment, Microsoft Services and resource contracts, etc.).
  • Understanding of budgets and business-planning.
 
ATTRIBUTES:
  • Strong leadership and team management skills.
  • Excellent negotiation abilities.
  • Ability to cultivate and maintain strong client, distribution and vendor relationships.
  • Proficiency in tender application processes and contract management.
  • Strategic thinker with the ability to develop and execute business plans.
  • Exceptional written and oral communication skills with ability to coordinate work activities with remote teams.
  • Strong analytical and conceptualization skills (e.g., the ability to "join the dots", and communicate this at multiple levels).
  • Working effectively within local and distributed teams.
  • Excellent planning, interpersonal, problem solving, leadership skills.
  • Knowledge of technological trends to build strategy.
  • Ability to conduct technological analyses and research.
  • Effective and productive collaborator to drive cross-functional initiatives.
  • Excellent problem-solving skills to facilitate data-driven decision-making, with a proven track record of iteration and experimentation. 
  • Must have an executive presence and proven leadership skills to apply when partnering and engaging with executive-level leaders with constructive confrontation and collaboration.