Business Intelligence Analyst (CPT or JHB Hybrid)

IT – Analyst, Data Management
Cape Town – Western Cape ~ Johannesburg – Gauteng

ANALYSE business data, compile reports, and build visual models to present information to stakeholders as your expertise as a Business Intelligence Analyst is sought by a dynamic provider of world-class Outsourced and Incident Management Services. The successful incumbent must have Matric/Grade 12 and preferably a tertiary qualification in Information Technology/Business Analytics (BC om/BSc)/BA/BS in Computer Science with 2 – 3 years working experience with SQL Server databases and query language – Building relational database, Writing stored procedures; 1-year SSRS & experience in building reporting models with visual analytics tools (e.g., Power BI, QlikView, Tableau, etc.).
Financial Management (Budget and resource management) –
  • Ensure cost effective allocation and use of company resources.
  • Execute BI projects within assigned budget and timelines.
Business Process Management –
  • Abide by company policy, departmental procedures, and ISO standards.
  • Aligned to the Company’s core values (Bright, Agile and True).
  • Adhere to Company policies and departmental procedures.
  • Company structure and reporting lines.
  • Comply with all company Health and Safety requirements.
  • Adhere to customer service principles and practices.
  • Maintain confidentiality and discretion at all times.
  • Collaborate with Business Intelligence (“BI”) team in preliminary discussions with stakeholders to identify business needs.
  • Provide input to the BI team with regards to the approach of solving relevant business problems.
  • Advice on the manner in which to present data to stakeholders that will add the most value.
  • Identify potential process improvements and areas within the business for the BI team to get involved.
  • Assist with data quality management in terms of identifying areas where it is required and being involved in the rectification process.
  • Review and validate data integrity, quality and accuracy as it is collected.
  • Perform the following Data Management steps: Data gathering; Data cleaning; Data preparation; Data analysis; Data interpretation – relevance and analysis (being able to forecast and identify the outcomes); Report and provide feedback on data analysed.
  • Design and produce reports to internal and external stakeholders on a weekly/monthly/quarterly basis.
  • Assess and identify the client’s needs.
  • Prepare reports on additional information to include the analysis and interpretation of the data.
  • Business Improvement – operation and processes. Increase efficiencies. Taking data received and increasing utilisation. Better utilisation for increased profit.
  • Complete different data analysis projects in order to support various company activities and plans.
  • Identify and define information need requirements for BI projects.
  • Identify new process improvement opportunities.
  • Develop, test, and implement data driven (SQL) reports.
Learning and Growth (Staffing) –
  • Attend training (before and after your shift) as and when required.
  • Identify own learning and developmental needs.
  • Develop own competencies required for daily functioning.
  • Provide input into own Personal Development Plan.
  • Partake in training as and when required.
  • Remain current on industry trends with respect to BI capabilities.
Client and Vendor Management –
  • Maintain client satisfaction at all times.
  • Escalation of unresolved cases and possible clients’ complaints.
Qualifications –
  • Grade 12 or equivalent NQF Level 4.
  • Tertiary qualification in Information Technology/Business Analytics (BC om/BSc)/BA/BS in Computer Science. (Preferred)
Experience/Skills –
  • 2 – 3 Years working experience with SQL Server databases and query language – Building relational database, Writing stored procedures.
  • 1 Year SQL Server Reporting Services; and Developing report templates, Rolling out same for user access.
  • 1 Year experience in building reporting models with visual analytics tools (e.g., Power BI, QlikView, Tableau, etc.).
  • Standard office equipment (computer, laptop, mouse).
  • Standard telecommunications equipment.
  • 3G WIFI.
  • To be available to Executive 24/7 in event of critical situations.
  • To be available on standby after hours/odd hours.
  • SA Citizen or valid work permit for SA.
  • Valid code B Driver’s License and own transport.
Advantageous –
  • BI Certification.
  • Experience in the Customer Services industry.
  • Awareness of company policies and procedures.
  • Understand business ethics and values.
  • Understand company structure and reporting lines.
  • Business processes and procedures.
  • Strong analytical and problem-solving skills.
  • Understanding objectives business.
  • Creative problem-solving skills.
  • Attention to detail and accuracy.
  • Ability to present, explain and translate information.
  • Strong written and verbal communication skills.
  • Presenting, explaining and information translation.
  • Ability to work in an accurate, independent, and structured manner.
  • Able to demonstrate innovation.
  • Work under pressure.
  • Able to demonstrate flexibility and adaptability in a complex, multiple entity, constantly changing environment.