Business Analyst (Remote)

IT – Analyst, Data Management
Cape Town – Western Cape ~ Johannesburg – Gauteng ~ Durban – KwaZulu Natal ~ Remote

A global provider of cutting-edge AI Solutions is seeking a highly skilled and experienced Business Analyst with a background in industrial engineering and expertise in the financial services industry, particularly within the insurance sector. The ideal candidate will have a proven track record of automating business processes and possess a deep understanding of digital call center agents.
  • Conduct thorough analysis of existing business processes within the insurance sector, identifying areas for improvement and automation.
  • Collaborate with cross-functional teams, including stakeholders from various departments, to gather requirements and define project objectives.
  • Utilize industrial engineering principles to streamline and optimize business processes, aiming for increased efficiency and cost-effectiveness.
  • Identify opportunities for implementing automation solutions and evaluate their feasibility and impact on business operations.
  • Develop comprehensive business process models, including process flows, diagrams, and documentation, to ensure clear communication and understanding.
  • Work closely with software developers and data scientists to translate business requirements into technical specifications for the development of AI-driven solutions.
  • Conduct thorough testing and quality assurance activities to ensure the successful implementation of automated processes and monitor their ongoing performance.
  • Collaborate with project managers and stakeholders to ensure timely delivery of projects, providing regular updates on progress, risks, and issues.
  • Stay updated on industry trends, emerging technologies, and best practices related to business process automation, insurance, and AI solutions.
  • Bachelor’s degree in industrial engineering or a related field. Relevant certifications or advanced degrees are a plus.
  • Proven experience as a Business Analyst within the financial services industry, with a focus on insurance.
  • Strong knowledge of business process analysis and improvement methodologies.
  • Demonstrated expertise in automating business processes, including the evaluation and implementation of automation tools and technologies.
  • Familiarity with AI-driven solutions, particularly in the context of digital call center agents, would be highly advantageous.
  • Proficient in using process modeling and analysis tools, such as BPMN, UML, or similar.
  • Excellent analytical and problem-solving skills, with the ability to think critically and propose innovative solutions.
  • Effective communication and interpersonal skills to collaborate with diverse stakeholders and convey complex concepts in a clear and concise manner.
  • Detail-oriented and well-organized, with the ability to manage multiple projects and prioritize tasks effectively. 
  • Strong documentation and reporting skills, ensuring accurate and comprehensive documentation of requirements, processes, and outcomes.