Business Analyst/Product Owner
IT – Analyst, Data Management
Cape Town – Western Cape
The Business Analyst/Product Owner role offers an exciting opportunity to contribute to the growth of a fast-paced, innovative telco/VoIP provider for small businesses in the UK. The company is looking for candidates with a Bachelor’s degree in Business, Computer Science, or a related field and at least three years of experience as a Business Analyst or Product Owner in a technology-driven environment.
- Defining and communicating product vision and roadmap in collaboration with stakeholders.
- Gathering and prioritising product and customer requirements to create detailed user stories and acceptance criteria.
- Collaborating with cross-functional teams, including development, UX, marketing, service, and sales to ensure alignment and execution of product plans.
- Analysing market trends, customer feedback, and competitor offerings to make data-driven decisions and prioritise initiatives.
- Developing and maintaining a deep understanding of customer needs and pain points to inform product enhancements.
- Facilitating story workshops, ticket grooming and sprint meetings with stakeholders and development teams
- Measuring and reporting on product performance and success metrics
- Mentoring and providing guidance to junior business analysts and product team members
- Bachelor’s degree in Business, Computer Science, or related field.
- 3+ years of experience as a Business Analyst or Product Owner in a technology-driven environment.
- Deep understanding of Agile methodologies and product development processes.
- Experience with product analytics and research tools.
- Proven ability to manage multiple projects simultaneously and meet deadlines.
- Passion for technology and eagerness to drive innovation.
- Strong analytical, problem-solving, and critical thinking skills.
- Excellent communication and presentation skills.