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Automation Lead (Presales) (KZN)

IT – Software Testing
Durban – KwaZulu Natal

PROVIDE leadership and strategy to the Automation COE team and ongoing Automation COE developments as the next Automation Lead sought by a dynamic Internet Service & Network Specialist to join its Durban team. You will also be responsible for the Utilization and Billability of the team members, regularly follow up on Individual Performance Goals, serve as the point of escalation for Automation COE while applying the proper delivery model to ensure efficiency. The ideal candidate must have Matric/Grade 12, a relevant Bachelor’s Degree or equivalent work experience of at least 5-10 years in Sales, Presales and Delivery, being able to drive software architectural patterns & possess in depth knowledge of Automation COE and its systems.
  • Lead a team of Subject Matter Experts (SMEs) and Service delivery staff, including offshore based.
  • Resource planning fulfilment with Professional Services Head for all requirements.
  • Continuously improve own and team’s competence and technological knowledge in the relevant areas.
  • Responsible for the Utilization and Billability of the team members and ensure that it meets the Organisational targets.
  • Ensure meeting organisational hygiene weekly for time reporting and zero missing hours.
  • Set Individual Performance Goals and Development goals for each team member that ensures the fulfilment of the domain growth objectives.
  • Follow up on Individual Performance Goals regularly with individual team members and set performance improvement plan when necessary.
  • Apply the proper delivery model to ensure right delivery efficiency – ensure continuous improvement of the Automation COE and its service delivery capability.
  • Support and provide expertise for any service transformation initiatives.
  • Point of Escalations for Automation COE – collaborate and work closely with the relevant organisation to find the root cause of key and critical problems, issues, and customer escalations by providing domain expertise and involving the right support from Automation COE.
  • Handle stakeholder relationship e.g., vendors, subcons, partners, etc and needs for Automation COE portfolio.
  • Drive software architectural patterns, knowledge, and designs to be created by the team for the applications owned within domain.
  • Develop and manage the framework for implementations.
  • Keep internal teams aligned with developments within the domain.
  • Represent the business on OEM Advisory boards.
  • Facilitate the evaluation and simplification of the application portfolio.
  • Review, validate and approve third parties’ proposals and quotations for service delivery.
  • Establish solid working relationships within verticals to better understand wider business.
  • Use Automation COE knowledge and skill to develop, engineer and implement functionality as determined with projects.
  • Advise senior stakeholders of capability and possible solutions to business challenges.
Qualifications –
  • Matric or Grade 12 (Minimum Schooling requirements).
  • Bachelor’s Degree in the appropriate field of study or equivalent work experience.
Experience/Skills –
  • Strong personal track record, including Leadership roles and minimum 5-10 years of experience in Sales, Presales, and Delivery.
  • Drivers Licence and own reliable vehicle.
  • In depth knowledge of the Automation COE.
  • Significant experience of managing an Automation COE system incorporating support and project management, including several implementations.
  • Significant experience managing teams comprising permanent staff, consultants, and contractors (onshore and possibly offshore).
  • Drive software architectural patterns, knowledge, and designs to be created by the team for the applications owned within domain.
  • Strong track record delivering Automation COE Portfolio and Solutions.
  • Strong competences around the concept of the Automation COE.
  • Proven record in managing utilization and billability targets.
Advantageous –
  • Graduate Degree.
  • OEM Certifications.
  • Strong interpersonal, cultural, social and presentation skills.
  • Track record for working in high energy, customer-centric and performance-driven organisation.
  • Strong record in leadership and ability to delivery significant impact.
  • Promote knowledge sharing and mentoring.
  • Leading & Supervising Resources within solid line and dotted line teams across multiple countries.
  • Broad technical understanding.
  • Problem-solving ability.
  • Creative thinking. 
  • Consultative Approach.