Associate Engineer (Linux)
IT – Support
Cape Town – Western Cape
ENVIRONMENT:
PROVIDE technical training while analysing and interpreting information from management systems to identify areas of possible improvement and risk as the next solutions-driven Associate Engineer (Linux) sought by a fast-paced Specialist in End-to-end IT Management and Consultative IT Services. You will also plan and perform special investigation base on customer requirements & conduct advanced identification, analysis and resolution of technical problems. You will require A+, N+, Linux RedHat and Ubuntu, Windows, TCP/IP, knowledge on FCAPS and related standards such as SNMP, WMI and syslog, VoIP, Ixia, Dell, Super Micro, ITIL, Mikrotik, Netscout (Fluke) and have 8 years’ IT work experience and 5 years Networking with knowledge of network monitoring tools.
DUTIES:
KPAs –
- Compilation of advanced reports.
- Analysis and interpretation of information from management systems to identify areas of possible improvement and risk.
- Plan and perform special investigation base on customer requirements.
- Technical training and support of customers on management systems and/or areas of specialization.
- Provide consultation on the use of "Information about IT" to improve or optimize IT environments.
- Monitoring and configuration of business impact and other composite relationships.
- Advanced identification, analysis and resolution of technical problems.
- Independent completion of task, presentation of reports and making recommendation to client.
Reporting –
- Compile advanced reports.
- Advanced identification, analysis and resolution of technical problems.
- Info of management systems analysed, interpreted to identify areas of possible improvement or risk.
- Monthly/ ad hoc reports compiled according to client requirements.
Testing –
- Release notes of all changes, new functions and bugs compiled.
- Request ticket updated according to status.
- All relevant code for specific patch/release/hot fix in respective directories.
- System tested holistically.
- Implement patch/release/hot fix to client according to maintenance slot.
Audits –
- Audits planned and performed based on customer requirements.
- Feedback on findings provided to client.
- Data of findings analysed and interpreted.
- Data presented to client.
Special Investigations –
- Special Investigations planned and performed based on customer requirements.
- Feedback on findings provided to client.
- Data of findings analysed and interpreted.
- Possible solutions proposed.
Operations –
- All requests logged and assigned via RT acted on and updated.
- Monitoring and configuration of business impact and other composite relationships.
Teamwork –
- Healthy relationships with relevant people maintained.
- RT (ticketing system) system maintained.
- Knowledge is shared and colleagues assisted where required.
- Guidance provided to Junior Engineers and other Technicians, as well as input to Developers.
- Conflict handled appropriately with tact and without delay.
- Feedback received in a constructive way to identify strengths and learning opportunities.
- Fellow colleagues considered in all aspects.
- Constant monitoring of client infrastructure ensured.
- System Administration tasks performed.
- Database of monitored objects maintained.
- Technical training and support of customers on management systems and/or areas of specialization.
- Provide consultation on the use of “Information about IT” to improve or optimize IT environments.
- Independent completion of tasks, presentation of reports and making recommendations to clients.
- Health check alerts actioned.
Timekeeping –
- Reception and Manager is always informed of whereabouts.
- Start, finish and lunchtimes strictly adhered to.
- Good timekeeping for all meetings and appointments.
- Deadlines met or timeously communicated if not able to meet deadlines.
Professionalism –
- The corporate identity promoted at all times.
- Adhere to the dress code.
- Neat, hygienic and presentable at all times.
- Respectful and considerate in all dealings.
- Customer service orientation in all dealings.
- Initiative shown.
- Goal-driven.
- High standard of telephone and email etiquette.
REQUIREMENTS:
- A+
- N+
- Linux RedHat and Ubuntu
- Windows Operating systems
- Knowledge on TCP/IP
- Knowledge on FCAPS and related standards such as SNMP, WMI and syslog
- VoIP
- Ixia
- Dell
- Super Micro
- IT Experience: At least 8 years
- Network Experience: At least 5 years
- Knowledge of network monitoring tools
- ITIL
- Mikrotik
- Netscout (Fluke)
Advantageous –
- CCNA
ATTRIBUTES:
- Passion for technology and learning.
- Strong presentation and communication skills.
- Entrepreneurial initiative (self-starter).
- High degree of professionalism.
- Strong influencing skills as well as relationship and network building skills.
- Team orientated as well as ability to work independently.
- Able to work under pressure.
- Strong analytical skills and problem-solving skills.
- High level of customer service.
- Willingness to learn.
- Show good judgement in all decisions to ensure sustainability.
- Results orientated.
- Attention to detail.