+ 27 (0) 21 741 0400 + 27 (0) 21 741 0400   CAREERS@DATAFIN.COM

Application Support Analyst (CPT) (EE)

IT – Analyst, Data Management
Cape Town – Western Cape

PROVIDE optimal & seamless 1st and 2nd Line Support, ensuring operational stability and increasing efficiency to Business Users, IT Domains and Developers as the next Application Support Analyst sought by a reputable Investment Firm. You will be expected to analyse/implement fixes and enhancements, Release Management of scripts and code ensuring changes are tested and approved while driving the automation of IT processes. Candidates must hold a Degree/Tech course in IT/Commerce, Sciences or Engineering with 3+ years’ work experience in a similar role. You must also have experience with DR Checks, Batch Management, Auditing Reports, Scripting (SQL, C#, JavaScript, Bash or PowerShell) and have solid Infrastructure/Server Management knowledge. Please note that preference will be given to Employment Equity candidates.
  • Incident and Problem Management: troubleshoot/investigate and fix issues raised by the business and the rest of IT. These events could be related to Production or Development Environments and encompass in-house, and vendor developed applications (applications include the following technologies C#, JavaScript, MSSQL, Crystal, SSRS).
  • Request Management: The fulfilment of requests raised by business and the rest of IT.
  • Drive automation of IT processes.
  • Maintenance of the production and development environments.
  • Work on multiple projects.
  • Support domains with the technical setup and configuration of new system implementations.
  • Implement access requests while ensuring due process is followed especially with regards to auditing requirements.
  • Release Management: Release scripts and code ensuring changes are tested and approved.
  • Application and Database Performance Monitoring, Investigation and Tuning.
  • Liaise with 3rd Line Development teams to resolve incidents, when required.
  • Business Continuity Planning and Testing.
  • Regular updating of documentation.
  • Work closely with the rest of IT to continuously drive stability, architecture, process and performance improvements.
Qualifications –
  • Degree or Tech course in IT, Commerce, Sciences or Engineering Faculty.
Experience/Skills –
  • 3+ Years experience in a similar role.
  • Comprehensive working knowledge of Microsoft Windows, Active Directory and MS Office.
  • Understanding of Database Server Administration and SQL Scripting.
  • Understanding of Networking and IT Security.
  • Ability to analyse and investigate error messages.
  • Be prepared to work shifts on a rotational basis.
  • Be prepared to work after hours on a rotational basis (including weekends).
Advantageous –
  • Working knowledge of Azure and AWS.
  • Understanding of AWS infrastructure.
  • Exposure to the Asset Management business.
  • A working knowledge of scripting languages.
  • Able and willing to self-upskill.
  • Can work independently as well as part of a team.
  • Strong logical thinking and deductive reasoning.
  • Excellent communication and overall people skills.
  • Enthusiastic and fast learner.
  • Passion for IT and technology in general.
  • Excellent time management skills.
  • Exceptional attention to detail.
  • Ability to function well under pressure in a fast-moving environment.
  • Results orientated.
  • Ability to accept responsibility for all tasks.
  • Show initiative for own growth and development.
  • Detail oriented.

+ 27 (0) 21 741 0400