REF # 1905316

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Cape Town

Training and Development Manager

Enquire / Apply


An innovative money transfer platform seeks a highly skilled and forward-thinking Training and Development Manager to join their HR team based in Cape Town. The Training and Development Manager reports directly to the Head of Human Resources. This position is responsible for ensuring all training initiatives are delivered effectively and in line with the company training and development strategy. The Soft Skills Facilitator and Training Facilitator report directly to this position. The Training and Development Manager oversees all staff training, including but not limited to onboarding, Train the Trainer, compliance, customer service, systems, products, skills etc. Internal Liaison takes place with the HR and management teams. External liaison takes place with external consultants and service providers.


  • To manage the effective delivery of all training and development programs within the Group
  • Create an overall training strategy that is in line with the HR strategy and company vision
  • Compile and implement an annual training calendar
  • Oversee and manage the Training Facilitator and Soft Skills Facilitator to ensure that all training is provided in a professional manner
  • Ensure consistency across all training programs
  • Compile training content and training aids
  • Manage the onboarding of new staff
  • Ensure continuous training by way of development profiles per individuals
  • Monitor the quality of all training material produced and used by trainers
  • To liaise with internal department heads to identify and establish training needs
  • Liaise with various departments in order to establish specific requirements or address training gaps
  • Ensure effective training programs are designed and put into place to meet individual, role and business need s
  • Liaise with digital customer journey lead to ensure effective delivery and monitoring of training channels (E-learning, questionnaires etc.)
  • To manage SETA requirements and oversee the collation and submission of all training reports
  • Ensure SETA accredited training programs are used as far as possible for all external training
  • Design internal training programs that can be submitted for SETA accreditation
  • Oversee the collation of all training spreadsheets to ensure all training is accurately captured
  • Ensure the WSP is accurately completed and submitted on time
  • Make sure maximum SDL is claimed back
  • To ensure all training programs are delivered in a professional manner
  • Conduct assessments on training programs by randomly attending training sessions and completing Training Visit
  • Assessments
  • Ensure all training staff hand out and collect training review forms
  • Analyse the results of all training review forms and identify areas for improvement
  • Monitor that corrective action has been implemented where training needs / gaps have been identified
  • Ensure training policies are in place and up to date
  • To compile and submit all required internal training reports
  • Compile and submit monthly training reports
  • To manage the Training team effectively
  • Coach and mentor all trainers
  • Provide advice and guidance to trainers
  • Conduct bi-annual performance reviews with training team
  • Ensure trainers are cross trained in order to ensure enough training resources are available at all times
  • Carry out HR Administrative tasks (leave approval, recruitment)
  • To manage own professional and self-development


  • Grade 12 or equivalent (Essential)
  • Tertiary qualification in HR / training related field (Essential)
  • 10 years training and development experience (Essential)
  • 2 years management / supervisory experience (Essential)
  • 2 years’ experience in the financial services industry (Desirable)
  • Knowledge of training methodologies
  • Knowledge of training best practice
  • Knowledge of the products and services
  • Knowledge of individual and team development programs
  • Knowledge of soft skills and hard skills training

Additional Skills

  • Computer literate (MS Office)
  • Verbal & written communication
  • Facilitation skills
  • Presentation skills
  • Interpretation skills
  • Research skills

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.


When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Please e-mail a word copy of your CV to and mention the reference numbers of the jobs. We have a list of jobs on Datafin IT Recruitment – Cape Town Jobs.

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