REF # 1803304


Location: Cape Town

Tier 2 Cisco Network Engineer

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Our client an international multi-talented resolution provider providing digital empowering services to clienteles is looking to employ a Tier 2 Cisco Network Engineer to their Cape Town based team. The successful incumbent should have at least 4 years networking experience with a professional qualification (or working towards one), experience in Cisco is a must with experience in a Managed Service Provider.



Day-to-day support of our customer’s networks.

Troubleshooting technical faults and providing satisfactory fixes to the customer.

Regularly updating customers on progress of faults by telephone and email

Regularly updating company ticketing system Service Now with quality notes detailing progress and actions completed on open incidents, problems and change requests

Completing customer network Change Requests, including impact and risk analysis, implementing out of hours where required

Assisting 1st Line Engineers with technical escalations.

Providing input to customer facing Technical Incident Reports.

Capturing repeat faults and undertaking root cause analysis.

Mentoring and training Tier 1 Engineers

Adhere to documented processes for routine tasks.

Working as part of an on-call rota to provide Tier 2 technical expertise to 24X7 Tier 1 team outside core hours.

Attend the Change Advisory Board for customer change requests.

Attend meetings and working parties to represent where necessary.

Attend customer meetings to provide technical consultancy, usually by VC but occasionally on site.

Helping to identify gaps in existing technical documentation, knowledge and skills.

Creating and maintaining of technical customer documentation.

Ensuring customer transition pre-requisites are delivered by EPM and Project Management.



At least 4 years’ experience in a network environment.

In possession of or working towards professional qualification e.g. CCNP/Security/DataCentre.

Experience with a Managed Service Provider.

Should have knowledge and experience in the following:

Knowledge of Cisco wireless products.

Knowledge or experience of security products/appliances e.g. Cisco ASA, Juniper Firewalls.

Knowledge of Spectrum and other Cisco management tools e.g. Cisco Works LMS/UOM

Experience with Cisco Nexus Switches.

Experience with Cisco core Routing and Switching platforms.



A structured and methodical approach to complex problem determination and solving.

Ability to work in a very busy and highly pressurised environment.

A detailed and accurate approach to undertaking all duties.

The ability to communicate both verbally and electronically in a clear, professional manner.

A good listener, with the ability to communicate technical issues and resolutions to people of varying technical levels.

The ability to work without supervision and to maintain a high level of motivation and productivity

Able to deal with high impact, high profile incidents, problems and changes.

Client focussed and with customer care / services mindset.

Numerate and literate with an eye for detail.

Ability to work beyond documented processes towards incident resolution.

Professional & diligent.

A team player but able to work independently and be self-motivated.


While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.




When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Please e-mail a word copy of your CV to and mention the reference numbers of the jobs.

Degree, Diploma, Permanent

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