REF # 1909221

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Cape Town

Tier 1 Service Desk Engineer

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A fast-growing dynamic cloud solutions provider seeks an ambitious Tier 1 Service Desk Engineer to join its team. Engaging with an international client base, you will provide remote support, providing exceptional professionalism as you ensure effective resolution of customer technical issues. You will require a Diploma or Degree in Computer Science/Information Systems/Engineer or have 1 years’ hands-on experience in IT Desktop/Server Support, you must have experience in the following: Microsoft Desktop (7 / 8 / 10) Operating Systems, Microsoft Productivity Suites (Office 2010 – 2016), Administration of Microsoft Server 2008 / 2012, Office 365 & Active Directory.



First response customer interaction.

Case creation, classification, escalation and management.

Remote support.

Case progress feedback to customers.

Adhere to business processes and procedures.



Qualifications –

Diploma or Degree in Computer Science, Information Systems, Engineering, or minimum 1-years hands on experience in an IT Desktop/Server support role.

MCSE/MCP/CCNA certification or qualifications are desirable.


Experience/Skills –

Microsoft Desktop (7 / 8 / 10) Operating Systems.

Microsoft Productivity Suites (Office 2010 – 2016).

Administration of Microsoft Server 2008 / 2012.

Administration of Office 365.

Administration of Microsoft Active Directory.


Advantageous –

Administration of Microsoft Exchange 2010 / 2013 / 2016.

Knowledge of Microsoft Azure.

Knowledge of monitoring systems (PRTG).

Knowledge of PSA tools (Autotask, Service Now).

Knowledge of RMM tools (Kaseya, Labtech).



Logical approach to problem solving, methodical process follower.

Excellent communicator and inter-personal skills with good time management.


While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.



When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Please e-mail a word copy of your CV to and mention the reference numbers of the jobs.


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