REF # 1805309


Location: Cape Town

Service Portfolio Manager

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Our client is looking for a passionate Service Portfolio Manager who can join their team and become part of a Dynamic and Growing Online gaming industry to be part of a technical team to provide high quality technical product support. successful candidate will be responsible for strategically leading multiple Service teams and support execution of the Platform objectives. Responsibilities include the execution of the vision, communication and value realization of the Service.



Strategic Objectives Alignment:

Accountable for the quality of Service, within the organisation regardless of where the technology components or professional capabilities lie.

Drive consistent Service across all Business Units.

Accountable for setting and achieving framework for SLA and governance where applicable.

Identifying and setting up new Services that may be required.

Identify and solve team capacity requirements needed to provide an effective Service.

Strategically guides teams in accomplishing work objectives.

Develop, implement and measure a Benefits Realisation model for the Service offered.

Supports and aligns with formalised Societies and standards across the platform.


Service Execution and Management:

Ensures that procedures and processes are accurately followed, effectively communicated and documented.

Proactively facilitates change management due to changing situational/organisational/market requirements.

Demonstrate effective use of team/departments budget.

Drive resolution and communication of issues.

Be the escalation point for issues.

Ensure effective communication and resolution actions are in place.

Make data driven decisions, supported by Product usage and metrics.


Talent Management:

Collaboratively works with team members to set performance goals and measures.

Performance measures are clear, measurable and achievable.

Ensures consistency of expectation across Team, Portfolios and Group.

Gives regular structured feedback to team and seconded members.

Ensures that the team members are equipped with the requisite skill set required for both current and future projects by developing a training and career development plan.

Maintain a current and future skills matrix.

Have training and development plans in place and ensure execution of the plan.

Implement a resourcing and capacity strategy.

Encourage and build a culture of innovation.

Create a culture for teams that align to the Platform and companies’ values.

Provide and facilitate mentoring and coaching.




Qualifications and Experience:

7 years’ experience in software environments.

3 years leadership experience within a software environment

3 years’ experience in gaming industry preferable

Analysis, benefits realisation, budgeting, forecasting experience

Proven results of engaging at an executive level or senior management level

Proven track record of technical and behavioural experience



Effective communication skills across all levels of the business.

Strong Negotiation Skills.

Coaching Others.

Stress Tolerance.

Results Orientation.

Understanding of Business Objective.


While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.



When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Please e-mail a word copy of your CV to and mention the reference numbers of the jobs.

Degree, Diploma, Permanent

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