REF # 1905317
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Location:
Cape Town

Senior Technical Service Consultant

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ENVIRONMENT:

Our Client sells fantastic technology products to education clients all over Africa is seeking a Senior Technical Consultant. The successful candidate will be providing support to clients through professional services such as hosting, integration, training and support. Their Senior Technical Consultants are technology and product experts who help their clients to be successful with the technology and products they sell.  They know how to get the most out of the products they specialize in for the benefit of education clients. They are tenacious professionals and strong communicators who go the extra mile to make clients happy.

DUTIES:

  • Assisting clients with technology and product queries
  • Delivering high quality training and professional services to customers
  • Accurate and timely processing of support cases using the Company and/or partner support systems
  • Adhering to or exceeding SLAs for products and/or clients they support
  • Actively maintaining own technology and product expertise
  • Actively maintaining and improving the Company’s internal processes and resources

REQUIREMENTS

Experience & Qualifications

  • Matric (or equivalent)
  • Applicable tertiary qualification
  • Applicable technical qualifications / certifications
  • 5-7 Years of experience in a similar technical / application support or consulting role.
  • LMS / VLE product and service knowledge
  • LMS / VLE supporting technology skills & experience:
  • Java / JDK / JRE
  • Web and application servers: IIS, Apache & Tomcat
  • Operating Systems: Windows Server, Unix & Linux
  • Databases: SQL Server, Oracle RDBMS, MySQL
  • Cloud Infrastructure: AWS, Azure.

Special requirements

  • Normal company business hours are observed
  • Emergency on-call work may also be required

ATTRIBUTES:

Communication Skills: excellent communication skills are required for this role.  Senior Technical Consultants must be able to express complex concepts clearly and succinctly, both in writing and verbally.  They must also be able to listen effectively in order to fully understand client queries.

Presentation Skills: excellent presentation skills are required for this role.  Senior Technical Consultants must be comfortable working face to face with clients to present training and deliver professional services to clients.

Problem Solving: Senior Technical Consultants must be tenacious and should have a systematic approach to problem solving.

Product Knowledge: up to date and comprehensive knowledge of relevant products is required for this role.  Senior Technical Consultants must ensure that they develop their product knowledge to keep abreast of new features and capabilities.

Technical Skills / Knowledge: Senior Technical Consultants must have knowledge and skills of the constituent and supporting technologies used the products they work with.  These skills should include relevant technical qualifications and certifications where applicable.

Industry and Cultural Awareness: All Company employees need to be aware of education industry culture and practices.  Education clients have differences we need to be sensitive to, including working conditions, availability, organisational structure, and resources.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

COMMENTS:

When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Please e-mail a word copy of your CV to loren@datafin.com and mention the reference numbers of the jobs.

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