REF # 1803305


Location: Cape Town

Senior Systems Engineer (AIX/UNIX/LINUX/MS SQL)

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Our client an international multi-talented resolution provider providing digital empowering services to clientele is looking to employ a Senior Systems Engineer (AIX/UNIX/LINUX/MSSQL) to their Cape Town based team. Successful incumbent should be a Graduate with ITIL, IBM and MCSA Certification and should have knowledge and skills in the following: AIX, UNIX, LINUX and MSSQL.



To fully understand the principals of enterprise computing, storage, networking and security.

Maintain server availability for customers by performing routine maintenance, failover testing, implementing best practices etc.

Ensure monthly SLA metrics

Work as part of the on-call rota and ensure resources are always available 24X7 and respond within SLA time frames to any calls from the Tier 1 out of hours.

Provide prompt senior technical assistance on customer incidents when Tier 1 skills have exhausted a resolution.

Regularly updating customers on progress of incidents, problems and changes by telephone and email.

Regularly updating companies ticketing system with quality notes detailing progress and actions completed on open incidents, problems and change requests.

Completing customer Change Requests, including impact and risk analysis, implementing out of hours where required.

Attend the Change Advisory Board for customer change requests.

Provide technical consultancy to all other areas of the business to ensure the integrity, performance and support of new opportunities that involve Server support.

Provide technical input for all new products for Managed Services to the company.

Attend meetings and working parties

Find technical solutions to problems where necessary and practical, without compromising the commercial viability of a new product.

Where required perform the ‘Lead Engineer’ role for some key customers.

Attend customer meetings to provide technical consultancy, usually by VC but occasionally on site.

Undertake technical audits for key customers where issues have been identified and as part of the Service Improvement Process.

Provide technical coaching and mentoring to staff.

Ensure all customer documentation is kept up to date.

To stay up to date and accredited within the current technologies.

To be aware of future requirements and gain these competencies when required.

Providing input to customer facing Technical Incident Reports.

Capturing repeat faults and undertaking root cause analysis.

Proactive identification of fault trends.

Development of Manufacturer relationships.



Graduate or qualified by experience.

ITIL Foundation certification.

IBM Certified Systems Administrator.

MCSA: SQL 2012/2014 or MCSA 2016: Database Administration.

Should have the following skills:

UNIX System Administration/Support (IBM AIX 5-6 experience preferable)

Ability to install, configure and support.

Filesystem management.

Manage updates and fixes.

Configure peripherals, networks and security.


Performance management and tuning.

LINUX System Administration/Support

Ability to install, configure and support.

Filesystem management.

Manage updates and fixes.

Configure peripherals, networks and security.


Performance management and tuning.

IBM Tivoli Storage Manager

Configure backup and restores.

Support and Administration.

Microsoft SQL Server

Administering SQL Database Infrastructure.

SQL Database Infrastructure Implementation.

Provisioning SQL Databases.

The following skills would be advantageous to have:

HP SAN Storage \ IBM SAN Storage

Install Hardware including Storage subsystem, Disk Expansion Draws and fibre switches.

Setup Arrays \ MDISKS \ LUNS and VOLUMES.

Partition LUNS and VOLUMES to servers and configure Zones on fibre switches.

Back up Media libraries (IBM TS Series or HP EML)

General configuration and administration.

Microsoft Windows Server

General configuration and administration.


While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.




When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Please e-mail a word copy of your CV to and mention the reference numbers of the jobs.

Degree, Diploma, Permanent

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