A fast-growing UK Tech company seeks a Remote IT Manager to assume a virtual role for a diverse client base where services and NOC monitoring has been outsourced. You will also be responsible for documenting weekly and monthly reports as well as health checks for IT clientele. Your tech skillset MUST include amongst others: Advanced Windows Server configuration and troubleshooting, SolarWinds, Nagios, ScienceLogic, Zabbix, Backup Exec, VEEAM, DPM, Azure Site Recovery, Hyper-V, VMware, Office365 and network topologies, routing and NAT.
Triaging existing tickets aligned to specific NOC and Managed Service deliverables.
Identify repetitive trends in line with various ticket issue types per client.
Provide root cause analysis and proactive support, internally and to the client.
Prevent issues across client’s IT system through proactive remediation and capacity planning working with commercial teams to determine strategy to future-proof the environment.
Resolve ongoing client issues, for example disk space consumption, working with commercial teams to determine strategy to prevent impact.
Work to develop improved complex monitoring sets to enhance our monitoring capability for a core set of clients.
Collaborate with other team members in other technical areas of the business to deliver improved health checks on client’s infrastructure.
Technical MUST-HAVEs –
Thorough advanced Windows server configuration and troubleshooting knowledge.
Experienced troubleshooting using monitoring toolsets e.g. SolarWinds, Nagios, ScienceLogic, Zabbix.
Good configuration and troubleshooting knowledge of multiple backup solutions – Backup Exec, VEEAM, DPM, Azure Site Recovery.
Working knowledge of Azure or other cloud-based IaaS environments.
Excellent virtualisation knowledge and experience, including high-availability and replication using Hyper-V and VMware.
Network topologies, routing and NAT.
Solid understanding of Exchange online and other Office365 functions.
Knowledge and working experience with firewalls and endpoint security solutions.
A strong record in providing 3rd line support and delivering proactive and effective remediation.
Solid experience of working on complex problems across the full Microsoft Stack primarily.
Basic administration and troubleshooting on Linux platforms.
Experience troubleshooting infrastructure supporting third party applications.
Good working experience in a SQL environment.
Knowledge and working experience using PowerShell.
While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.
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