Our client, a provider of comprehensive IT solutions based in Cape Town, require a Remote / Call Out Engineer to provide clients support, maintenance and solutions to all applications and technical matters on server, workstation and mobile device environments and across all operating systems within their organisation. This is to ensure clients can access all IT resources they need and ensure their network is operating optimally.
Installing and configuring computer hardware operating systems and applications.
Monitoring and maintaining computer systems and networks.
Communicating with staff or clients through a series of actions, either face to face or over the telephone to help set systems or resolve issues.
Troubleshooting systems and network problems.
Replacing hardware as required.
Providing support, including procedural documentation and relevant reports to engineers.
Following diagrams and written instructions to repair a fault or set up a system.
Supporting the roll-out of new applications and updates.
Setting up new users’ accounts and profiles and dealing with password issues.
Responding within Service Level Agreement (SLA) to call-outs.
Working continuously on a task until completion (or referral to third parties, if appropriate).
Prioritising and managing many open tickets at one time.
Rapidly establishing a good working relationship with customers and other professionals.
Capturing client network details.
Participates in afterhours call rotation.
Improve skills through ongoing learning and studies.
While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.
When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Please e-mail a word copy of your CV to firstname.lastname@example.org and mention the reference numbers of the jobs.