Monitor and manage a diverse range of clients providing exceptional IT support as the next NOC Engineer sought by a fast-paced UK Tech company. Working within the Managed Services team, you will be expected to resolve issues including routers & firewalls, servers & device endpoints, always ensuring minimal impact on clients. You will require prior experience supporting/managing Microsoft networks and associated tech while being skilled in the following: Networking and Firewalls – Cisco, Dell, Fortinet, Microsoft Servers 2008 – 2016, Office365, Azure, AWS, Mimecast, RMM, Backup Exec VEEAM, Ahsay, DPM, Azure Site Recovery & understand ITIL frameworks and processes.
Deliver quality proactive managed services across the client base –
Network Operations Centre – Monitoring
Endpoint Management and Managed AV
Effective handling of escalated critical issues needing high level attention.
Management of risk and downtime during maintenance windows.
Provide the role of IT Administrator / IT Manager for an increasing number of outsourced IT systems.
Proactive assessment of events to reduce incidents.
Respond to, handle alerts, incidents and escalated problems on the variety of platforms and supported networks from logon to the resolution.
Involvement and presence in core Virtual Teams.
IT Administrative tasks following the client on boarding or change to the services provided.
Solid previous experience in supporting or managing Microsoft networks and associated technologies.
Experience with the following Technologies:
Networking and Firewalls – Cisco, Dell, Fortinet
Microsoft Servers 2008 – 2016
Cloud platforms – O365, Azure, AWS, Mimecast
RMM and Professional Monitoring toolsets
Backup solutions – Backup Exec, VEEAM, Ahsay, DPM, Azure Site Recovery
Excellent communication and interpersonal skills.
Good planning, organisation and risk assessment.
Good understanding of ITIL framework and processes.
Experience troubleshooting using monitoring metrics.
Experience of problem management.
Excellent technical ability in one or more key virtual team areas
Very good technical understanding of current leading technologies, suppliers and industry terminology.
While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.
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