REF # 1906111

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Cape Town

Executive: Collections & Recoveries

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If you enjoy the challenge of leading a large team and possess strong business & financial acumen, then an innovative Financial Services provider wants you as their next Executive: Collections & Recoveries. You will be expected to develop management strategies and robust operating models for the Collections & Recoveries division to ensure optimal performance and that NPLs and bad debts remain within budget. You will require a relevant Bachelor’s Degree or higher, 10 years in a Senior Managerial role within a Collections & Recoveries environment, Financial Management and the understanding of profit and loss – particularly the cost of risk, strong awareness of the control environment within Financial Services, EDC strategies & having managed an Inbound and Outbound Call Centre.



Qualifications –

A relevant and applicable Bachelors’ Degree or higher.


Experience/Skills –

10 Years’ experience in a Senior Management role within Collections and Recoveries operations environment.

Substantial understanding of Collections, Recoveries and Fraud at operations and strategic level.

Financial Management and the understanding of profit and loss – particularly the cost of risk.

Experience in Financial Services and/or retail environment.

Strong awareness of the control environment within Financial Services.

Developing and operationalising Collections and EDC strategies.

Having managed a Call Centre with a minimum of 150 people with both Inbound and Outbound Call Centre experience.



Business acumen.

Strong leader.

Numeric and analytical skills.

Systems thinking.

Innovation and solutions focus.

Clarity and simplicity of communication.

Strong presentation skills (written, verbal and presentation-related).

Articulate, rational, coherent and persuasive.

Disciplined, business focused delivery and impact astute.

Effective relationship management and collaboration skills.


While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.



When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Please e-mail a word copy of your CV to and mention the reference numbers of the jobs.

Degree, Permanent

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