Desktop Support Engineer
IT – Support
Johannesburg – Gauteng
ENVIRONMENT:
A leading global support services company, dedicated to enhancing operational efficiencies for international organizations, is actively seeking a skilled Desktop Support Engineer to join their dynamic IT team. The ideal candidate should possess a strong passion for IT and be adept at providing support in Windows Desktop environments. Residence in the Northern suburbs of Johannesburg, reliable transportation, and availability for emergency standby and after-hours support are preferred. A background in Pure Mathematics at Matric level is required, with Computer Science/IT being advantageous. Additionally, a minimum certification of A+ (international exams passed) is necessary, while Network+ or Security+ certifications are beneficial. Passion for IT and Technology is essential.
DUTIES:
- Responsible for all 1st line Support of the Windows desktop environments for all South African offices.
- Procurement of desktops, laptops, and other IT equipment for the SA offices.
- Liaising with suppliers of IT equipment, IT services etc.
- Setup and configuration of all desktops and laptops for the SA offices.
- Triage and adhere strictly to the SLAs of the IT ticketing system. Responsible for ensuring all tickets do not go out of SLA.
- Monitoring of Internet links at all SA offices and ensuring any issues are logged, followed up and resolved as soon as possible.
- Regularly reviewing and updating of IT processes, procedures and documentation as required.
- Regular checks of IT systems to ensure optimal uptime.
- Monthly recons of all IT expenses.
- Compiling reports on employee productivity and access control as required.
- Reviewing of CCTV footage and compiling evidence as required.
- Conducting IT training for all new staff.
REQUIREMENTS:
- Must have done Pure Mathematics at Matric level with Computer Science/IT an advantage.
- Must be passionate about IT and Technology.
- Minimum of A+ (Must have passed international exams)
- Network+ or Security+ an advantage (Must have passed international exams)
- 1 – 2 years hands on working experience supporting local and remote Windows Desktop environments.
- Support experience with Virtual and Cloud environments advantageous e.g., VMWare, Hyper-V, AWS, Digital Ocean, Google Cloud, Azure.
- Must have reliable own transport.
- Must be willing to work long hours and after hours/standby when required.
ATTRIBUTES:
- Good command of the English language both written and spoken.
- Must possess an extremely high level of attention to detail in his/her work.
- Eager to learn and adapt to a fast moving, high stress environment.