REF # 1812122

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2nd Line Support Engineer

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An established software development company which does advertising management based in Johannesburg is looking 2nd Line Support Engineer to fulfil and uphold the company values of personalised, high quality service by finding solutions to problems that team members and users alike are experiencing. The candidate will become part of a young and dynamic team of technology enthusiasts. The candidate will be offered an opportunity to learn new products and technologies, so that they may deliver the highest level of support to client facing colleagues and service to customers.



MS SQL Based Support

Provide telephonic, e-mail and onsite support

Support first line staff members where further technical assistance is required

Troubleshooting and resolving technical issues

Onsite diagnosis of technical problems

Interacting with development staff where solution requires their input


Report writing




The ideal candidate will need a strong proficiency in Microsoft SQL. This includes:

Creation and understanding of SQL Objects

Includes Views, Tables, Stored Procedures & Functions

Understanding of SQL Data Types

Data Analysis & Queries

Querying Data view Select Statements

Usage of subqueries


Combining of data sets (via UNIONS)

Troubleshooting & Optimisation

Ability to identify optimisations to queries / views / procedures

Usage of SQL transactions

Development of Data Import mechanisms

Usage of Temp Tables

Imports from other data structures (CSV, TXT, API, Other databases)

Firm understanding of XML structures and format


Experience and knowledge that would be advantageous for this role include:

A logical thinker and problem solver with analytical skills

Experience in Report Writing (SSRS)

Experience in general IT / Network support.

Experience with data manipulation using Microsoft Excel

A background in software application support

Ability to function well under pressure

An understanding of financial concepts and bookkeeping processes or a background in working on or supporting financial systems such as Pastel, Accpac, QuickBooks, Sage, SAP or any of the Microsoft Dynamics ERP packages.

Good interpersonal and communication skills. Must be able to talk about technology in simple terms

A willingness to learn and to keep up to date with the latest technology

Strongly self-motivated and able to organise their own day

Ability to work independently

General technical knowledge and aptitude.

Familiarity with the advertising industry

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.


When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Please e-mail a word copy of your CV to and mention the reference numbers of the jobs.


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