A reputable fast-growing UK Tech company seeks a 2nd Line Night Shift Engineer to deliver exceptional remote support across a diverse client base. You will require prior experience in a similar role, troubleshooting experience including Active Directory, Office, Exchange, etc., and worked on systems such as FortiGate Cisco, Dell, Linux, Apple Server, Office365, Mimecast, Hyper-V, VMWare. You must have your own transport and be medically fit & available to work night shift.
Deliver high-quality remote support on a range of technical incidents and problems across the client base.
Respond appropriately to, and effectively resolve, customer incidents, queries or complaints.
Take ownership of incidents assigned to you and manage them through to resolution.
Troubleshooting and maintaining a wide range of systems, including but not limited to brand name networking equipment like: FortiGate and Cisco, HP and Dell servers, Microsoft Server SBS, 2003 through to 2012, Microsoft Windows XP to 10, Linux and Apple server and desktop OS’s, workstation hardware, Office365, Mimecast and Hyper-V / VMWare virtualisation.
Ensuring SLA’s are met; time to respond, time to resolve and first time-fix.
Proven technology industry experience providing support at a 2nd Line level or above.
Moderate to advanced troubleshooting skills (e.g. AD; servers; workstations; databases; networking).
Ability to know where to find information if unable to resolve immediately (i.e. technical sites; forums, vendors; etc.).
Experience supporting Microsoft software (Office, Exchange, Active Directory, Server etc.).
Previous experience of working in a night shift environment.
Available and medically fit to work night shift.
Excellent written and verbal communication and interpersonal skills.
Comfortable to work with minimal supervision and with team members that are located remotely.
Own (reliable) transportation.
Formal IT qualification, ideally MCSE/MCITP or multiple MCPs.
Excellent technical ability in one or more key virtual team areas.
Very good technical understanding of current leading technologies, suppliers and industry terminology.
Prioritise under pressure and work to deadlines.
Excellent decision making, judgement, planning and organisation skills.
Flexible, calm and approachable, ‘can do’ attitude.
Solid customer relations skills to understand client/client representatives concerns and requirements.
Able to work well within team, supporting other team members.
Willingness to gain relevant qualifications and accreditations.
While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.
When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Please e-mail a word copy of your CV to firstname.lastname@example.org and mention the reference numbers of the jobs.